First things first, thanks for everyone who helped me reach 1000 subscribers on Youtube. That’s pretty cool.
Now… let’s talk about Guitar Center, and specifically their used department. I purchase a LOT of used gear from GC and while I never expect a perfectly pristine piece, I do expect the bare minimum as far as packaging, testing, and descriptions - as well as honesty and transparency when something goes wrong.
To date, I have placed 110 orders with GC since 2016 and totaling… a lot of money. I have gotten some great deals, I’ve splurged on a few things I really wanted - but the most notable thing is that out of those orders, 34 of them had a MAJOR problem, and yet another 26 had a minor issue. That’s 55% of orders that required either a return, partial refund, or some other extra step to make it right. I’m very go with the flow - not too anal about anything - and I’m not afraid to pick up a soldering iron or do my own little tweaks, setups and repairs, so for me to say there is an issue with only 55% is probably on the low side compared to many other buyers.
I want to define those categories - here are some examples of “major” problems I’ve had with GC orders: Shipping damage, broken headstocks, broken tubes, missing tubes, amp missing fuses (?!?!), broken bridge, trem arm bent into the socket, missing footswitches, missing case, other items listed in the description not included, electrical issues. “Minor” problems I’m more forgiving - that is for things like the broken caster wheel on my 4x12, shipping damage that was the fault of the carrier and not the packaging job, missing power cable, minor dings/dents damage not disclosed etc. I used to only classify things as a major problem if it resulted in a return, partial refund, or professional repair but lately - I’ve also been including any time I get an order cancelled without notification as a major problem. Maybe I’m getting old, but if I spent $1000+ on an item, and it’s cancelled 8 days later and all I get is an automated email telling me “sorry that YOU cancelled your order” I’m not going to be pleased, and it’s become such a pattern that what was previously a small thing has become a major problem.
Here’s a video I made discussing this very issue:
For those who don’t know, this is how GC’s used section works. Anyone can bring a used piece of gear to GC and trade it in, where GC will give you roughly 40% of the value of the item. This value is based on the knowledge of the GC employee you are working with, looking at their system - which means if you have something rare, special, or boutique… or worse, damaged, barely functioning, etc, they may not know how to properly price or test the item. This is why I’ll see high end USA Kramers listed for $500, and other times you’ll see a Striker worth 200 bucks listed for $1200, incorrectly called a Pacer in their system. Sadly this also creates an environment where the disingenuous will do a shoddy repair or trade in whatever they can in poor condition, and there are no strings attached once the item is traded in.
To top it off, GC sometimes lists items without pictures, and since the prices can sometimes be extremely aggressive, it means a lot of times you have to do a “buy first, I’ll return it later” kind of attitude if you are hunting for a piece of gear and it pops up online. That is the one saving grace for GC right now - their 45 day return policy. Usually, this return policy also refunds the shipping cost if the item is damaged in transit or otherwise not as described, but sometimes you have to make an argument for it.
There is also a problem with the shipping - guitars and amps from certain stores are well packed and tested before shipping out. Others don’t really put much care into it and will ship you a guitar or amp with a single layer of bubble wrap around it in an oversized box so it rattles around with 6 inches of room around it for a cross country trip - even if UPS gave it the white glove treatment it would still be likely to get damaged when packed like that!
There is also a trend - and I don’t want to sound paranoid - but it’s happened multiple times where I order something that is a very good deal and it either gets cancelled with no communication, and if I do call the store I get some kind of flimsy excuse. I have heard on three separate occasions that an amplifier “caught on fire” before they could ship it to me. I’m not saying it’s impossible, but in all my years of gear collecting and all the amps I’ve owned, I’ve never once seen an amp catch fire that wasn’t a simple fuse replacement. It’s just very suspicious… I once ordered a Splawn Nitro for $724 and had it cancelled for this reason. I find it hard to believe that the amp wasn’t sold to an employee or a local at the last minute and they just lied to me.
Here’s a highlight reel of guitar center mishaps - and these are only the ones I remembered to take photos of and doesn’t include anything that I plugged in and found out was broken later (like the Mark IVA I got last week):
I’m not saying I’m going to stop buying from GC by any means. Sometimes it is the best way to get a killer deal on a unique piece of equipment, and their shipping charges are inexpensive and returns mean there is always a safety net. I just hope someday to see even the bare minimum of effort put in - it would solve a lot of these issues. Just remember - when ordering from GC - always take screenshots and pictures when it arrives, don’t be afraid to ask for a full refund including shipping, and never depend on them for anything you truly NEED, for example if you are a touring or gigging musician, never expect used gear to work out of the box from GC. It’s just the reality of the situation right now.
