Work Experience

Intelity Inc, Orlando, FL

Senior Enterprise Implementations Engineer

2020 – Present

  • Consult with clients to determine technical and operational requirements of the project

  • Configure system parameters based on the client’s business practices and processes, and recommend best practices

  • Validate new system input, output, and connectivity. Identify, research, and assist in resolving any issues with technical resources

  • Conduct software feature quality assurance in both staging and production environment

  • Diagnose and report issues, advise on potential solutions, and communicate timeline of those solutions with clients

  • Assess and report risks during the project and participate in the development and implementation of mitigation plans

  • Provide subject matter expertise to deployments team on Intelity software behaviors and features, as well as external integrations

  • Act as Tier 3 support for live customers, escalate and engage with external software vendors

  • Participate in the development of training content. Conduct software training and/or reinforce prior training to both external clients and internal staff

  • Assist DevOps/SysOps team in maintaining server hardware and software

  • Manage AWS S3 storage buckets, EC2 cloud servers, traffic routing, firewall configuration

  • Design devices which facilitate the integration of Intelity software, manage shipment of these devices, and improve them

  • Configure iOS and Android tablets/mobile devices, handle shipping of these devices, assist in their deployment, and maintain them remotely using MDM (like Esper)

  • Manage VM Servers, utilize RMM software, familiar with Windows and Linux console commands, scripting, powershell, to maintain and configure each system

  • Maintain and modify SQL databases and infrastructure

  • Familiar with Kubernetes workloads and hosting

  • Optimize deployment processes, improve speed of deployments and reduce blockages

  • Build experience and knowledge on external systems such as Oracle Opera, Micros Simphony POS, Infor HMS, Agilisys Infogenesis, Control4, Lutron, Inncom, Crestron, HotSOS, ALICE, Knowcross, etc.

Systopia International, Orlando, FL

Network Deployment Engineer

2018 – 2020

  • Traveled nationwide up to 75% to be present for new system installs, verifying network stability, speed, and security ahead of our deployment teams

  • Assisted the planning of deployment schedule with project managers, providing insight into technical stipulations

  • Provided top level technical phone and email support to end users and clients according to a strict, client-specific SLAs

  • Communicated system functionality with stakeholders and potential clients for the purpose of sales, security, and optimization

  • Administrated and participated in enterprise-level development and integration of upgraded software, patches, and utility programs

  • Fulfilled business requirements of large-cap clients while keeping a comfortable, personal working relationship with their teams

  • Trained local management staff on system administration, troubleshooting, and controls while traveling to various sites

  • Represented the company on conference calls pertaining to network security, deployment and upgrade schedules, and other necessities

  • Imaged point-of-sale system computers and configure peripherals

  • Maintained a repository of system image versions, improve the core images with new software and performance enhancements

  • Developed and implemented improved processes for equipment preparation and deployment

  • Completed shipping of configured systems to target locations, both domestic and international, including all required customs paperwork

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More Power Tuning, Longwood, FL

Marketing Specialist / Vehicle Calibrator / Technical Support

2017 – 2018

  • Promoted cohesive strategy of internet marketing platforms to include Facebook, Instagram, Youtube, Adwords, Merchant, and the retail site

  • Optimized retail site's SEO ranking with proper page metadata, html/css/js code minification, image compression, relevant products, etc.

  • Created Adwords campaign ad copy, keywords, target demographics and regions, improve impressions and clicks according to brand strategy

  • Tracked and quantifed marketing strategy to give direction for future improvements and maximize conversion rates

  • Designed website pages, social media banners and images, photograph and video record various company projects

  • Shot and edited informative video content for the Youtube channel in an effort to drive traffic and increase sales

  • Wrote blog posts and manage sponsored accounts on various online discussion forums

  • Assisted customers both during the order process as well as post-purchase device usage, preference changes, and any vehicle issues

  • Built customized engine/transmission tune files for customers to increase vehicle performance

  • Reviewed vehicle data logs to ensure customer satisfaction and vehicle's mechanical health

  • Offered advice and guidance to customers planning modifications to supported vehicles

  • Provided phone and email support for tuning devices, tune file performance, and parts/components

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Colorvision International, Orlando, FL

Camera/Computer Technician

2016 – 2017

  • Traveled to locations nationwide to deliver, install, and maintain computer systems

  • Provided helpdesk support via phone and remote connection to resolve issues in an organized, timely manner based on priority using a support ticket system

  • Replaced faulty equipment as necessary in large domain environments

  • Managed computer accounts and naming conventions with active directory

  • Maintained expert knowledge of proprietary applications and convey this information to both support team and end users to improve team cohesion

  • Valued advisor on both camera and computer equipment to be deployed on an international scale

  • Primary technician for repairing cameras, lenses, and dye-sublimnation printers

  • Communicated effectively between individuals, departments, and client companies to understand their goals and increase both the reliability and efficiency of the software deployed, as well as improve perceived value

  • Maintained specialty photo hardware such as IR sensors, cabling, and logic controllers installed on various theme park rides

  • Configured computers and cameras to capture images based on sensor pulses or touch screen input from customers

  • Installed cameras in weatherproofed housings for specialized applications

  • Proactively diagnosed potential issues in advance and resolve them to prevent revenue loss

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SeaWorld Parks and Entertainment, Orlando, FL

Photo/Video Technician

 2014 – 2016

  • Provided continuous end user support for photo/merchandise computers and applications

  • Gained knowledge of proprietary sales software and point of sale systems from both a support and user perspective

  • Enhanced customer satisfaction through personalized service in the park

  • Certified on the job trainer for computer usage, data entry, and tour photo protocols

  • Pivotal in the implementation and support of a web based photo product which comprised over 20% of sales at launch and increased revenue by over 5%

  • Elevated issues as required to the next tier of technical support or external contractors

  • Acted as a liaison to third parties involved in supporting the merchandise department

  • Regularly completed specialty tasks for internal customers

  • Troubleshoot issues and use critical thinking to resolve issues under time constraints

  • Organized and personalized training of staff in the usage of all software used in the photo sales process

SeaWorld Parks and Entertainment, Orlando, FL

Photographer

2013 – 2014

  • Provided photographic services to families interacting with dolphins

  • Contributed to the team in various roles supporting the image capture and printing process

  • Regularly exceeded product sales goals within deadlines

Krisha Craven Photography, Statesboro, GA

Photographer

2012 – 2013

  • Managed the photographic process throughout the wedding day events

  • Completed post processing of photos in a timely manner for delivery to the client

  • Captured memorable moments before, during, and after wedding ceremonies

  • Created a highly personalized and comfortable environment with customers to help achieve their desired result

  • Organized multiple wedding/event photos during busy seasons to improve efficiency and satisfaction

Pediatric Eye Physicians, Savannah, GA        

Administrative Assistant

2008 – 2011

  • Assisted the office administrator with technical support for the internal server system

  • Adhered strictly to patient record handling procedures, confidentiality, and off-site backup

  • Participated in team building exercises and performance improving brainstorming sessions

  • Scheduled appointments for patients while accurately and securely storing important personal information

Education

Georgia Southern University, Statesboro, GA

B.S. of Interdisciplinary Studies (Information Systems / Marketing)

Riverside Military Academy, Gainesville, GA

High School Diploma